Shipping policy

Shipping Policy – CozyPaws

Thank you for shopping with CozyPaws. We’re committed to delivering your pet products safely and quickly.

Processing Time

All orders are processed within 1–3 business days. You will receive a confirmation email once your order has been shipped.

Shipping Time

Estimated delivery time is 7–15 business days, depending on your location. Please note that delays may occur during holidays or high-demand periods.

Shipping Fees

Shipping costs are calculated at checkout. We may offer free shipping on selected products or promotions.

Order Tracking

Once your order ships, you will receive a tracking number via email so you can monitor your delivery.

Incorrect Address

Please ensure your shipping address is correct at checkout. CozyPaws is not responsible for orders shipped to incorrect addresses provided by customers.

Lost or Damaged Items

If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery for assistance.

If you have any questions, feel free to contact our support team. We’re here to help you and your pets.